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About
Keen
Design:
The numbers:
We have been in the rental biz since 1990 and in the vacation rental
industry
since 1999.
We now own and operate a combination of long term and vacation rentals
in 4 states.
We have successfully served over 400 vacation rental bookings.
Our staff:
We personally book and track vacation rentals. But for everything else
we contract quality local
property management to
ensure
that any difficulty is dealt with promptly. They are local and
close by
your rental. Their staffs are always on
call to
handle any problem you may encounter. Professionally cleaning is
performed for each booking. For vacation rentals we are registered with
the state/county. We
dutifully
collect vacation sales tax and send to the county tax collectors.
We also try to
impart the
personal
touch with helpful maps and info. Wanna know what to bring or where to
go? Just ask.
We always supply our
personal contact
information to
each renter. So for difficulties, you have your choice of calling the
property manager or us. Locked yourself out? Simply call and a new key
will be instantly available.
Our vacation rental process:
We send clear and concise formal quotes as a standard part of the email
booking
process. All terms and procedures are clearly defined before booking.
We offer a fair
and
reasonable refund policy that is explicitly stated with rental quotes.
When
last minute cancellations cause extreme hardship, we try to work out a
solution
with
the customer.
If this track record is still not enough to
inspire
confidence, you can rent our Tahoe and Maui vacation properties direct
from the
property management companies (for a premium) who can offer travel
insurance..
Our long term lease process:
We have our local property management companies handle the showing, do
credit checks and handle the lease.
Our Commitment:
We are always striving to make your rental process as smooth
and as
enjoyable as possible. As a result we are steadily building a loyal
repeat customer base. Ask about repeat customer discounts.
A few customer testimonials we
have received
over the years:
<>Tahoe Chalet
Customers:
Hello Dana,
Thanks again for the Tahoe rental for Thanksgiving. We had a
wonderful time. The house was great and everything went off without a
hitch. The wi-fi turned out to be a wonderful perk. Everyone's laptops
were humming away. I'm attaching a pic of me & the fam in your
backyard the morning we got a few inches of snow.
The Williams (3+ time repeat customers).
Hi Dana,
We just returned from another great Tahoe vacation. We hated to leave.
The kitchen is terrific - so much space and such pretty cabinets. Good
choice on the carpets. It all looks great. My 3 sisters and I would
like to rent the chalet for 4 nights beginning June 21, 2010. Let me
know if that works and, if so, what the rent would be. My husband and I
plan to return next August but haven't got the dates ironed out yet. I
hope it's still available. Thanks again for the great house.
Karen (4+ time repeat customer since 2008)
<>Hi
--our trip was good, as usual. The weather kept us off the lake
for a lot of the time but as we come from a warm climate....we enjoyed
the change. I am sure we are interested in going back to the Chalet
and will contact you as soon as we get settled.
Jim (5+ time repeat customer).
Hello Dana,
Everything went great at the chalet. The improvements look great.
Unfortunately we were there in between storms. You can't complain
too much when it is blue bird and 45 degrees.
We appreciate the opportunity to stay at your place.
Attached is a picture of me an my family at Homewood.
Jeff
Hi, Dana.
We just returned from another great stay at the cabin. We really had
some
excellent skiing weather.
Brett
Dana,
Thank you for allowing us to rent your cabin - we really enjoyed
it. It
turned out to be a shop-til-you-drop week for
us. Also
rode bikes - that hill back up to the cabin is a doozy! We actually
didn't try
out the hot tub - watched lots of HGTV and dvds, though.
Hope it
was ok - we helped ourselves to the ice cream in the freezer. We
thought
that was a great touch - better than shampoos and tiny
soaps! :)
Happy 4th of July!
Joan
Hi,
We had a fabulous time at your place this week, and hope to maybe
rent from you again. The house was delightful, conveniently located,
and outfitted with everything we needed. Thanks so much.
Katherine
Hi --
We wanted to let you know that our family enjoyed staying at your
Chalet a
lot. We really liked the hot tub and the proximity to Tahoe
City
Thanks,
Dina
Just a quick note to say THANK YOU for the use of your cabin. We had a
wonderful time. We may want to use it again next year during the
same
time frame How early can we book it???
Vince
Dana,
We had a great time. Only got stuck in the driveway a few more
times :)
we Georgians do not know how to drive in the snow. We are
considering
making this an annual trip, we would love to stay in the Chalet each
year if
available.
Thank you,
Irina
Maui
Townhouse Customers:
Today is our last day. We would like to come back next year .. so,
please
send us your proposed price when you can ...
Eugene (4+ time repeat customer)
Dear Dana,
Words and not enough to say Thank-you for allowing us to stay at your
beautiful condo on Maui. Your Condo was beautiful, so well stocked with
everything for an enjoyable weeks vacation. Such beautifully decorated
rooms, comfortable beds and great fluffy towels. And that view... it
made it that much harder to say good bye to Maui. Your housekeeping
service does a good job: we felt so welcomed when we walked in Saturday
afternoon with the fans on, and the music playing. Wow!! Takes me back
right now!!!
Roger.
<>Hi Dana,
Thanks for your letter. We are interested in returning next
summer. Thanks.
Simon
Dear Dana,
We had such an incredible week in your beautiful place at
Puamana. It was perfect for us. It was so much more fun
than
staying in a hotel. We could pretend for a week that it was ours
and we
were home. Everything we could possibly want was all ready
there.
The view was beautiful from every window, the yard, trees and flower
beds so
lovely. Toys in a cabinet. The ocean right at the door (we didn't know
high
tide could be in the afternoon). There are so many stars and they
are so bright.
Things there we would never find in a hotel. Thank you and your
family so
much for sharing with all of us. With great appreciation
and
Mahalo.
Carol & Don, Andrea, Levi & Lexi and Roger &
Paul.
Hello Dana,
Just thought to thank you for the lovely accommodations - we had a
great time
and loved your place.......next time we won't bother with Oahu at
all.........even though I haven't been to Maui since the 70's - the
Puamana
seemed the same to me........so once again thank you and we hope to
come back
again (maybe next year??) and stay for 2-3 weeks.
Regards,
Karen, Brian and Jayne
Hi Dana,
I want to thank you for the opportunity to use your Puamana
townhouse last
week. My family and I couldn't have had a better vacation.
Hopefully
we'll be able to do it again one day. I have a couple of friends who
may be in
touch in the coming months regarding 2005 rentals. You have a beautiful
place
and again thanks for renting to us.
Thanks,
John
Dear Dana,
We had a wonderful time in Maui at your Puamana townhouse. It was
the
ideal location for our family. The setting with the beach, sound
of the
waves, and the sunsets were like a dream. We want to go back very
soon
and our teenage daughter wants to live there. Thank you for allowing us
to use
your townhouse and we would recommend it to all our friends.
Sincerely,
Gangadai
Dear Dana,
We wanted to let you know that we had the most wonderful time at your
condo. We were there from August 27th to Sept 4th and now we want to
move there! We absolutely loved it. The condo was the most perfect
location, we never wanted to leave the lanai. We will definitely be
back soon, we are planning next year's Maui vacation already.
Thank you very much.
Sincerely,
The Rosetes
Long Term Customers:
Dear Dana,
Thanks for everything. We really enjoyed staying in
your rental, and I will certainly recommend your place to others.
With best regards,
Mike
Dana,
Thank you for making my move as easy as possible.
Best wishes,
Matt
Hi,
I hope all is well with you two. We will clean the unit
ourselves as before.Yes it is a lot of work but we will again do a
very
good job. We have enjoyed living here and thank you for all that you've
done
and how you've gone above and beyond so often for us. We truly
appreciate
it!!
Thank you
Michael
Thanks again for your significant part in my
enjoyable and
productive stay in this town. I'm happy to serve as a reference
for your
rental biz in any capacity going forward.
Good luck and all the best,
Morrie
Dana,
Thank You
for everything. I loved the apartment!
Maralee
We at Keen
Design look
forward to serving you. Send us an email!
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